Often I get a mail from a customer (or a prospective customer) asking me to undervalue their shipment so that they can dodge their country’s taxes. I really try not to be insulted but in the end I find the request to be quite insulting because basically the customer is asking me to engage in criminal activity for his financial benefit. On top of that, these customers are asking me to void the shipping insurance putting me at additional financial risk in case the package is lost or damaged during shipping. I do not fault them at all for wanting to avoid paying more than they have to. I’ve been broke in my early life so I can understand this very well. It’s the part where a customer shamelessly imposes on me to take both financial and reputational risk for their hobby no less! This is not food and medicine for a child after all
On the other hand, this request happens a lot despite statements on my website that I will not undervalue shipments. Even from people who are running their own businesses so you would expect them to understand the basics. It happens so much in fact that I’m starting to wonder if I’m the weird one. Should I not be insulted? What is going on? Someone please explain to me this bizarre behavior.
Your socially confused and potentially naive manufacturer.