Support for a broken 301?

Is there a proper channel for tech support these days? I sent Brian a message here and via email last week and haven’t heard anything back.

I bought a used 301 and the top screen is unresponsive, and I’m a bit worried I’m left with a very expensive paperweight.

I have been trying to get a hold of Brian for some time as well. Let me know if you hear back from him. I sent him a few messages via the forum but haven’t heard back yet. Thanks

that’s mad, hope he’s ok in general. good devices, if only for repairs :wink:

So I never got a response but thankfully I did figure out the problem after disassembling my whole case.

It ended up being a bad ribbon cable attached to a 1U module on the opposite end of my case. I’m not sure how or why that affected the 301 in such a strange way, but after tossing that cable and switching for a new one everything works great.

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